Refund and Return Policy

1. 30-Day Money-Back Guarantee: We stand behind the quality of our handmade products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days from the date of delivery for a full refund.

2. Eligibility for Returns: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. Any product that shows signs of use, damage, or alteration will not be eligible for a return.

3. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at [+905524800198] within 30 days of receiving your order.
• Provide your order number, the reason for the return, and any relevant details.
• Our team will guide you through the return process, including providing you with a return shipping label.

4. Refund Process: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7] business days for the refund to appear in your account.

5. Return Shipping Costs: Return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

6. Exchanges: We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.

7. Custom Orders: Please note that custom-made products are non-returnable unless they are defective or there was an error on our end.

8. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [7] days of receiving the order. We will arrange for a replacement or a refund, depending on your preference.

9. Cancellations: Order cancellations are accepted within 12 hours of placing the order. To cancel an order, please contact us as soon as possible.

10. Changes to this Policy: We reserve the right to modify or update this refund and return policy at any time. Changes will be effective upon posting to our website.